Frequently Asked Questions
Everything you need to know about the world's fairest cashmere.
What makes NAADAM cashmere different?
We source our cashmere directly from the Gobi Desert, cutting out the middleman to provide premium quality at a lower price while ensuring ethical treatment of herders and goats.
How should I care for my cashmere garments?
We recommend hand washing with a gentle wool detergent or baby shampoo in cold water. Lay flat to dry on a towel and never wring or hang your cashmere, as it may stretch the fibers.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that a small restocking fee may apply to certain returns.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How do I prevent pilling on my sweater?
Pilling is a natural occurrence in high-quality natural fibers. We recommend using a cashmere comb or sweater stone to gently remove pills as they appear, keeping your garment looking new.
Is your production process sustainable?
Sustainability is at our core. We work directly with nomadic herding communities to implement grazing management and provide veterinary care, ensuring the longevity of the land and the livestock.